Get Support

As far as extensions go, EcomRise is regarded as one of the greatest apps available. Live chat, Email, and Documentation are the ways we offer support.

1. How can I get to the support Live Chat with the EcomRise app?

Customers can communicate with support agents in real time by using live chat. This is a significant benefit of EcomRise, an application that offers the design for utilizing extensions as separate applications. We are aware that clients may be concerned due to their lack of technological understanding. They won’t be able to finish the website quickly, and they will feel perplexed. For this reason, we have live chat assistance to help you with any problems relating to the app.

On the EcomRise Dashboard, click the chat bubble in the lower right corner of the screen to initiate a live chat request.

Note: Please include more details about the problem that needs to be resolved in your mail. As an illustration, the store domain contains the problem in a few screenshots. Support will find it simpler to look for problems as a result.

2. Connect with us via email

You are required to include the domain name of your store, a detailed description of the issue, and any supporting documentation—such as screenshots—that will help resolve the matter in your email to [email protected]

3. Document

You can also get support documentation while using the App Features. Kindly view the steps there by watching the instructions in both picture and video format, through this link.